Monthly Archives: July 2009

Donald Travis is the company's go-to expert on equipment and systems that were installed over the past 30 years. He knows the 'why' behind all of the odd configurations, procedures and workarounds. When a weird problem surfaces, he can recognize it instantly and fix it effortlessly. He's seen similar problems 4 or 5 times over the years. His 30-something protoges might struggle for weeks before they figure out what he already knows. There's just one problem. Donald retires in 4 months. He's building a cabin on a lake and has no interest in contract work. Once he's gone, the next weird problem might shut you down. What do you do?