CoSolvent Community Server has so many potential applications that we can only list a sample. These scenarios are designed to display the potential range of applications and each scenario has a corresponding outline example on our demonstration server.
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Community members are dispersed across the Internet - CCS shines when you have to share rich media with people who operate beyond the firewall or behind a different firewall.
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Essential community knowledge tends to be visual - The knowledge is easy to show, but it is hard to describe it in words, in a telephone conversation, or in a memo.
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The sharing must fit into an existing workflow - CCS is
simple enough that employees can learn it easily, they can adapt it to fit
complex business rules, it will handle many different document types, and
it can be comprehensively searched.
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Some of the knowledge should be kept private - CCS has broad, flexible tools to control access to the materials that it contains.
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A geographically dispersed group can work can quickly record videos and share them with other team members. With CCS, team members can record casual explanations and discussions of complex issues and decisions that teammates need to understand. Instead of taking time to craft lengthy reports or memos (or worse, not taking the time), a team member can turn on a screencasting program or grab an inexpensive camcorder and record a quick 'show and tell'. Upload the video files and supporting documents to their Community Server and their knowledge is safe for posterity.
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When you receive a badly made or packaged product, record the problem with an inexpensive video camera, upload it and email the link to the supplier. When you receive a damaged shipment, make a video of the problem and send the link to the trucking firm. Get the credit faster and with less argument. When a shipment is damaged beyond repair, send a video to the shipper and ask if they really want you to RMA it. When your Chinese supplier says the shipment is ready, ask for a video to confirm that it is made correctly, that it is packaged properly and that the labeling will actually get it to you.
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Give an inexpensive camcorder to each of your construction site supervisors and ask them to upload a daily site report for the benefit of interested stakeholders and managers. Keep a daily record of the progress on each job site - no matter how distant. This record can be used to document claims, build data for future estimates, assess new construction techniques, or a host of other uses. Take the camera to sub-contractors' job sites. Better yet, require the sub-contractor to send in video progress reports. Watch as that critical sub-assembly is fabricated in the shop. Watch as the equipment is pre-assembled and tested prior to shipment.
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When a software fix is issued, record a short video and notify all of the users. When a maintenance procedure is changed, record a short video and notify every customer. When field technicians work alone and find strange problems, they can make short movie and upload them for distant colleagues to review. When an industrial customer runs into a strange problem, they can make a short movie and upload it for review. If the technician can't diagnose the problem, they can at least make sure to take the right equipment with them when they visit. When one technician finds a better way to do something, they can record it and share it for approval, and possibly adoption as best practice.
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Instructors can distribute information to a class of distance learners quickly and easily, without having to author a course for an LMS. Link to carefully selected YouTube videos and let students follow the links. Quickly record detailed instructions for procedures, software and equipment techniques. You used to be able to just show students in class or in the lab - but the students are all studying from home.
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