Examples of Expert Interviews
These examples show typical results from an Expert Interview session. The search field is in the header and the verbatim transcript is partially visible in the the navigation menu on the left of the page. The search tool filters the transcript to present only the segments that contain the query term. The user can jump to topics of interest - even when the recorded session lasts many hours.
Dr. J.T. Black has written six books on lean manufacturing and the Toyota Production System. He has a direct style that cuts through the hype and clutter and makes important points in a simple way. It's not just what he says, but how he says it - and how he thinks. Carole Ann Fowler led the initial fundraising that built an art gallery/museum in a university town. Listen to her description of the way she protects the donors' interests. If you had to suddenly assume her responsibilities, it would make a world of difference to understand the style and approach that donors had come to expect. Glenn Pockrandt was a design engineer for shaft couplings for 30+ years. Listen to his discussion in the last clip in the series. He talks about a nasty problem where variable frequency motors may, under certain types of load, run a coupling exactly at it's natural frequency - and tear it apart. If that obscure possibility doesn't occur to you, it will be impossible to figure out why the equipment keeps breaking.
It is hard to capture this type of knowledge with other methods. In the sessions on lean manufacturing and fund raising, the presenter's manner and attitude (style if you will) are important parts of their message. In the sessions on lean manufacturing and engineered couplings, the expert explains detailed technical points with a combination of diagrams and commentary. For most experts, this is a natural way to explain.