Expert Interview Sessions

iPOV's contribution to dealing with departing experts is deceptively simple. We use inexpensive, informal video techniques to elicit and record expert knowledge. While some people are intimidated by video, iPOV has found ways to make the sessions relaxed, forgiving and comfortable. If you want experts to share their information, the method must be as painless as possible. Some specific techniques can help tremendously:

The iPOV Expert Interview Session

• Video-record everything.
• Give the expert the tools that they use every day in their job.
• The expert can follow a loose outline, but don't try to control what they say.
• Have another participant ask questions that draw out tacit assumptions and hidden details.
• Give the expert plenty of time to develop their thoughts. Video file space is cheap.
• Encourage the expert to digress if they think its important.

It is surprisingly easy to satisfy these requirements if you stage the capture session correctly.